Target Australia Optimised Checkout

Target Checkout - Delivery Details Page

Client

  • Target

Status

  • Completed September 2011

Services

  • MCR Strategy Review & Optimisation,
  • User Experience (UX) Analysis.
Challenge:Target’s recently launched ecommerce platform was experiencing cart abandonment and unusual user paths.
Background:Shopping cart abandonment is a major issue for any online retailer. Reducing cart abandonment through UX improvements is a tactic that offers both immediate and long term commercial results.
Result:By analysing the site ultram analytics and running a series of UX tests, we identified improvement opportunities. Instead of simply delivering a series of UX recommendations, we supported the digital team by educating and explaining the findings, as well as offering guidance on how to continually interpret data.
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